RETURNS
We hope you love your jewellery. However, if a piece is not quite right, you can return your purchase within 14 days of receiving it, without needing to provide a reason.

To ensure everything is handled smoothly, please send a short note to mail@alkemissalla.com before shipping your item back.

Return Address:
Alke Missalla, Venusberg 34, 20459 Hamburg, Germany



EXCHANGES
If you would like to exchange an item for a different size, length, or another design, the fastest and easiest way is to place a new order directly through the online shop. This ensures your new piece is secured and processed immediately.

Simply send the original item back as a regular return, and your payment will be refunded as soon as it arrives.

 

DETAILS
Refunds: Once your return arrives and has been inspected, the full purchase price will be refunded, including the initial standard shipping costs.

Return Shipping: Shipping costs for returns are covered by the customer. Choosing an insured service with a tracking number is highly recommended, as the studio cannot take responsibility for items lost or damaged on their way back.

Condition: Pieces must be returned in their original, unused condition. For items showing signs of wear or damage beyond a regular try-on, the right to deduct a compensation fee from the refund is reserved.

Exclusions: Customised designs, bespoke creations, or pieces made to individual specifications are uniquely yours and cannot be returned or refunded.