Shipping

Once your payment has been received, your order will usually be dispatched within 3–5 working days. Exceptions apply to made-to-order or custom pieces, as well as items where a longer delivery time is stated in the product description.

We ship insured with UPS inside Germany and the EU. Please check www.ups.com for shipping details and delivery time. The delivery time and costs depend on your location. The shipping cost will be added to the selection in your cart.

Pick up

You are welcome to collect your online order from the studio. Simply select “Pick up” at checkout. You will be notified once your order is ready, and we will gladly arrange a collection time if needed.

Returns

If a piece does not fit or is not what you expected, you may return it within 14 days, insured and in its original condition, to: Alke Missalla, Venusberg 34, 20459 Hamburg, Germany

Please contact us before returning your order: mail@alkemissalla.com

Unworn and undamaged pieces in their original packaging may be exchanged or refunded. Customised pieces and bespoke work are excluded from returns. Please note that return shipping costs are at the customer’s expense.